- Reasons for return/refund
Buyers can return products for the following reasons:
- Did not receive the order (e.g. parcel lost in transit)
- Received the wrong product(s) (e.g. different product)
- Received a product with physical damage (e.g. dents, scratches, cracks)
- Received a faulty product (e.g. malfunction, does not work as intended)
We do not accept returns due to a change of mind.
- Evidence submission
Buyers must submit photo and/or video that clearly supports the reason for the return/refund, where applicable. Some examples include:
- Photos and/or videos showing product errors or defects (for damaged/faulty products)
- Photos of parcel’s internal and external packaging
We may request for further supporting documents if:
- Submitted evidence is not of acceptable quality. Clear, high quality evidence must be provided. Evidence that does not support the buyer’s claim will be rejected.
- Return of products
Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address.
5 Woodlands Terrace
+65 6759 1811
sales @ zagrohealth.com