Return Policy

  1. Reasons for return/refund

Buyers can return products for the following reasons:

  1. Did not receive the order (e.g. parcel lost in transit)
  2. Received the wrong product(s) (e.g. different product)
  3. Received a product with physical damage (e.g. dents, scratches, cracks)
  4. Received a faulty product (e.g. malfunction, does not work as intended)

We do not accept returns due to a change of mind.

 

  1. Evidence submission

Buyers must submit photo and/or video that clearly supports the reason for the return/refund, where applicable. Some examples include: 

  1. Photos and/or videos showing product errors or defects (for damaged/faulty products) 
  2. Photos of parcel’s internal and external packaging

We may request for further supporting documents if:

  1. Submitted evidence is not of acceptable quality. Clear, high quality evidence must be provided. Evidence that does not support the buyer’s claim will be rejected.

  1. Return of products 

Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address.

Return Address

5 Woodlands Terrace

Singapore 738430

+65 6759 1811

sales @ zagrohealth.com